Privacy Policy

1. Information We Collect

We may collect the following categories of information:

• Contact information: Name, email address, and phone number when you contact us or place an order.
• Transaction data: Purchase records, shipping addresses, and payment information (processed by third-party payment processors — we do not store full card numbers).
• Website usage data: IP address, browser type, pages visited, and referral source, collected via cookies and analytics tools.
• Communications: Emails and messages you send us.

The NeoTrade AI Box itself does not transmit your trading data, strategy logic, or agent outputs to NeotradeAI LLC servers. All inference is local to your hardware.

2. How We Use Your Information

• To process and fulfill your hardware order
• To provide customer support and warranty service
• To send transactional emails (order confirmations, shipping updates)
• To improve our website and product offerings
• To comply with legal obligations

We do not sell your personal information to third parties. We do not use your data to train AI models.

3. Cookies

We use cookies and similar tracking technologies to operate our website. See our Cookie Policy for details on what we use and how to opt out.

4. Third-Party Sharing

We may share your information with trusted service providers who assist us in operating our website and fulfilling orders (e.g., payment processors, shipping carriers). These parties are contractually obligated to keep your information confidential and use it only for the purposes we specify.

5. Data Retention

We retain personal data for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. Transaction records are retained for a minimum of 7 years for accounting and legal compliance purposes.

6. Your Rights (GDPR / CCPA)

Depending on your jurisdiction, you may have the right to: access the personal data we hold about you; request correction of inaccurate data; request deletion of your data; object to or restrict processing; and data portability. California residents have additional rights under CCPA. To exercise any of these rights, contact us at info@trenchantcyber.com.

7. Security

We implement reasonable technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. No method of internet transmission is 100% secure; we cannot guarantee absolute security.

8. International Transfers

If you are located in the EU or EEA, your data may be transferred to and processed in the United States. We will take appropriate safeguards to ensure such transfers comply with applicable data protection law.

9. Children's Privacy

Our products are not directed to individuals under 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us personal data, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be posted on this page with an updated date. Continued use of our website or products after changes constitutes acceptance.

11. Contact

For privacy inquiries, contact: info@trenchantcyber.com